I'm not going to name the company here. It wouldn't do any good. But here's my tale.
I was accumulating a 15mm army as a gift. A large army. As such it's generally not something you can do at one time.
By the time it was about 2/3 complete there was no longer a reason to have it, since I wasn't going to be giving it as a gift. I won't get into that either.
The company says I need receipts to return them. Um, who keeps receipts for extended purchases? A pack here and a pack there add up over time but I can't see who would keep all the receipts.
I was willing to pay the 20% restocking fee even though I tend to disagree with restocking fees when I know they just put them back in the bins. It was worth it to me to get back the 80% of the cost I would recover.
I received an insulting reply insinuating that I may not be the rightful owner of the minis, that without receipts they can't prove that I deserve a refund, and that I should try eBay.
I did reply with affront but I think I'll be out the shipping cost and end up with a box full of minis I never wanted to see again much less go through all the headache of trying to sell online. I'll be lucky if they don't try to charge me return shipping.
I won't be buying from them again. Ever. Their customer service has shown me that they don't really care about the customers that aren't known, repeat customers. This is appalling.
If I were vindictive I would make this far more public and be a lot harsher. Since I don't plan on patronizing them again I would be burning a bridge I never planned to cross again. But I know it's useless since their loyal customers won't change and there's no benefit in making a public fuss. Well, any more of a public fuss than this.
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